Cancellation Policy
Understanding our cancellation terms helps ensure a smooth booking experience for your ski transfer.
Cancellation by Customer
Free Cancellation
48+ Hours Before
100% Full Refund
Cancel anytime before 48 hours
24-48 Hours Before
50% Refund
Late cancellation fee applies
Less than 24 Hours
No Refund
Too late to cancel
No-Show Policy
No Refund for No-Show
Passengers who don't show up forfeit payment
Driver Wait Times
Airport
15 minutes
Other Locations
5 minutes
Cancellation by Ski Travel Transfers
We May Cancel If
Unsafe Driving Conditions
Severe weather, road closures, dangerous conditions
Vehicle Breakdown
Mechanical issues (alternative transport arranged)
Terms Violation
Customer breach of service conditions
Our Guarantee to You
Refund Process
1
Processing Time
Refunds processed within 5-10 business days
2
Payment Method
Refunded to original payment method
3
Processing Fees
Small processing fees may be deducted
Weather Conditions
Mountain Weather Changes Rapidly
Alpine conditions can deteriorate quickly, affecting travel safety
Safety First
Your safety is our absolute priority in all weather conditions
Alternative Dates
We offer rebooking options for weather-related cancellations
The peace of mind of your trip, our priority
Destinations
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